How to Lead with Respect and Build Unshakable Trust with Author Marcy Syms
What does it really mean to lead with respect and how can it transform the way we work, connect, and grow? In this episode, I sit down with Marcy Syms, trailblazing business leader, author of Leading with Respect, and former president of the New York Stock Exchange. Marcy shares how respect goes far beyond a “soft skill” and becomes the foundation for trust, productivity, and lasting relationships. Together, we explore how empathy, compassion, and authenticity weave into leadership and why these qualities are essential to success in both business and life.
We also dig into Marcy’s experience building Syms into a nationally recognized retailer, her innovative approach to hiring and training, and the intentional choices she made to buck industry trends by putting people and values first. Her stories and insights reveal how respect shows up in the smallest details, like eye contact, listening, follow-through, and in the biggest decisions that define culture and legacy.
Topics We Cover in This Episode:
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Why respect is the ultimate driver of productivity
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The role of empathy vs. compassion in authentic leadership
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How rethinking “salespeople” as “educators” transformed a retail giant
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The surprising power of going against industry norms
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A hiring test that reveals if someone is “selfish or other-ish”
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The leadership principle Marcy never compromises on
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How reading the room can shape influence and connection
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What Marcy looks for when choosing who to work with
If today’s conversation with Marcy inspired you, don’t stop here. Grab a copy of her book Leading with Respect and explore how these timeless lessons can reshape your approach to leadership, relationships, and results. You can also connect with Marcy directly at marcysyms.com or on LinkedIn. And if you enjoyed this episode, the best way to support the show is to leave a short and thoughtful review. It only takes a moment, but it helps more people discover these conversations.
Resources Mentioned:
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